This Refund Policy (“Policy”) applies to purchases made from TMA Supply through our website or other approved sales channels, unless otherwise stated.
At TMA Supply, we aim to provide quality custom apparel, sportswear, club apparel, teamwear, school uniforms, workwear and branded clothing. If you are not satisfied with a product or service, we will handle your request in accordance with this Policy and the Australian Consumer Law.
At TMA Supply, customer satisfaction is our priority.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and the terms outlined in this Refund Policy.
The benefits provided under this Policy may apply in addition to your existing rights and protections under the Australian Consumer Law.
Please read this Policy before placing an order so you understand your rights and what you can expect from TMA Supply if you experience an issue with your purchase.
Under the Australian Consumer Law, products and services come with consumer guarantees that cannot be excluded.
For a major failure with a service, you may be entitled to:
For a major failure with goods, you may be entitled to choose between a refund or replacement.
If a product or service has a failure that does not amount to a major failure, you may be entitled to have the issue repaired or rectified within a reasonable time.
If the issue cannot be rectified within a reasonable time, you may have further rights, including a refund or cancellation of the relevant service.
You may also be entitled to compensation for reasonably foreseeable loss or damage resulting from a failure covered by the Australian Consumer Law.
(b) TMA Supply provides refunds, repairs and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides Consumer Guarantees that protect customers when purchasing products and services.
(d) Where the Australian Consumer Law applies, nothing in this Refund Policy is intended to exclude or limit those rights.
If there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and Consumer Guarantees is available through the Australian Competition and Consumer Commission (ACCC).
(f) If a custom apparel, sportswear, club apparel, teamwear, school uniform, workwear or other product purchased from TMA Supply has a major failure, you may be entitled to a refund or replacement.
You may also have rights to compensation for reasonably foreseeable loss or damage resulting from the major failure.
(g) If a product purchased from TMA Supply has a failure that does not amount to a major failure, you may still be entitled to have the product repaired or replaced.
If you receive your products or services as ordered and simply change your mind, TMA Supply may, at its discretion, offer a refund or exchange, provided that:
Change-of-mind returns generally do not apply to products that have been customised, personalised, branded or manufactured specifically to your requirements, as these products may not be suitable for resale.
This includes customised:
Change-of-mind refunds may be considered for stock items that have not been customised and can reasonably be resold, subject to the conditions outlined above.
Your rights under the Australian Consumer Law are not affected by this section.
If a product purchased from TMA Supply is damaged during delivery:
(a) Please contact us as soon as possible after receiving the product.
(b) The damaged product should be returned in the condition in which it was received, together with its original packaging and any other items supplied with the product.
(c) Where applicable, TMA Supply may arrange to:
Please notify us of delivery damage within 14 days of receiving the product.
This does not limit any rights you may have under the Australian Consumer Law.
Subject to your rights under the Australian Consumer Law, TMA Supply may refuse a repair, replacement or refund where:
(a) The product has been misused or improperly handled and this has caused the issue.
(b) You were aware of the relevant problem or defect before purchasing the product.
(c) You requested a particular alteration, design, specification or service against our advice, or provided incorrect or unclear instructions.
(d) Another applicable exception under the Australian Consumer Law applies.
For custom apparel and customised products, customers are responsible for reviewing and approving relevant specifications, including sizing, colours, artwork, logos and other customisation details before production where applicable.
(a) If a product purchased from TMA Supply fails to meet a Consumer Guarantee under the Australian Consumer Law, TMA Supply will cover applicable costs of returning the product and sending a replacement where required.
(b) If the product can reasonably be posted or returned, you may be responsible for arranging the return initially. Where the product is eligible for a repair, replacement or refund, TMA Supply will reimburse reasonable postage, shipping or transportation costs where required.
(c) If a product is too large, heavy or otherwise difficult to return, TMA Supply may arrange collection or transportation at our cost where the product is reasonably believed to be eligible for a repair, replacement or refund.
(d) If TMA Supply arranges and pays for an inspection, collection, postage or transportation and the product is subsequently found not to qualify for a repair, replacement or refund, you may be required to reimburse the associated costs, where permitted by law.
In some circumstances, the manufacturer of a product may be able to provide assistance or resolve an issue quickly.
Manufacturers may also provide warranties that extend beyond the Consumer Guarantees available under the Australian Consumer Law.
You are not required to contact the manufacturer directly before requesting a repair, replacement or refund from TMA Supply. However, you may choose to contact the manufacturer if you wish.
We aim to process any requests for repairs, replacements or refunds within 14 days of having received them.
TMA Supply aims to assess and process requests for refunds, repairs and replacements within 14 days of receiving the request and any information reasonably required to assess the matter.
The timeframe may vary depending on the nature of the issue, product inspection requirements or other circumstances.
(a) To discuss a return, refund, repair or replacement, please contact TMA Supply using the contact details provided below.
(b) Approved refunds will generally be issued using the original payment method, account or credit card used to make the purchase, unless otherwise agreed or required by law.
(c) You must provide proof of purchase when requesting a refund, repair or replacement.
(d) TMA Supply may request reasonable identification where required to process a refund, repair or replacement.
(e) Approved product returns may be sent to:
TMA Supply
Suite 1055, 189 Queen Street, Melbourne VIC 3000
Please contact us before sending a product back so we can provide any required return instructions.
